Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201903741 | Scottish Water | Communication / consultation | Not upheld, no recommendations | October 2021 |
| 201904853 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |
| 201905325 | Renfrewshire Council | Care charges for homecare and residential care | Not upheld, no recommendations | October 2021 |
| 201906625 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | October 2021 |
| 201908092 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201908612 | North Lanarkshire Council | Care in the community | Not upheld, no recommendations | October 2021 |
| 201910303 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |
| 201910974 | Argyll and Bute Health and Social Care Partnership | Child protection | Upheld, recommendations | October 2021 |
| 201911424 | Falkirk Council | Complaint handling | Upheld, no recommendations | October 2021 |
| 202001026 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | October 2021 |