Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201904735 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 201905097 | Glasgow School of Art | Teaching and supervision | Some upheld, recommendations | September 2021 |
| 201905253 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201905950 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 201907317 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201907915 | Glasgow City Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Not duly made or withdrawn, no recommendations | September 2021 |
| 201908784 | Dumfries and Galloway Council | Child services and family support | Upheld, recommendations | September 2021 |
| 201910147 | A Medical Practice in the Lothian NHS Board area | Lists (incl difficulty registering and removal from lists) | Not upheld, no recommendations | September 2021 |
| 201910632 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202001911 | Dumfries and Galloway Council | Kinship care | Resolved, no recommendations | September 2021 |