Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202003058 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 202003904 | West Dunbartonshire Council | Secondary School | Not upheld, no recommendations | September 2021 |
| 202003940 | Borders NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007590 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | September 2021 |
| 202007689 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | September 2021 |
| 202007782 | NHS 24 | Clinical treatment / diagnosis | Some upheld, recommendations | September 2021 |
| 201902069 | Scottish Borders Council | Communication / staff attitude | Upheld, recommendations | August 2021 |
| 201902674 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201903973 | East Renfrewshire Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2021 |
| 201904106 | Dumfries and Galloway Council | Kinship care | Upheld, recommendations | August 2021 |