Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202000229 | Lanarkshire NHS Board | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | July 2021 |
| 202000236 | Glasgow City Health and Social Care Partnership | Complaints handling | Upheld, recommendations | July 2021 |
| 202000782 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 202001363 | Forth Valley NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | July 2021 |
| 202001420 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 202001685 | A Medical Practice in the Ayrshire and Arran NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 202002453 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | July 2021 |
| 202006018 | Wheatley Housing Group Ltd | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | July 2021 |
| 201806812 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201809073 | Kingdom Housing Association Ltd | Repairs and maintenance | Not upheld, no recommendations | June 2021 |