Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201904291 | Fife NHS Board | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | June 2021 |
| 201905072 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201905576 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201905949 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | June 2021 |
| 201906576 | North Lanarkshire Health and Social Care Partnership | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201906634 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 201907499 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Upheld, recommendations | June 2021 |
| 201907793 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 201907882 | Scottish Prison Service | Complaints handling | Upheld, recommendations | June 2021 |
| 201908291 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |