Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201909457 | East Renfrewshire Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | June 2021 |
| 201911000 | Glasgow City Health and Social Care Partnership | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2021 |
| 201911248 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 202001295 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202003476 | A Medical Practice in the Lothian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202004100 | A Medical Practice in the Grampian NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202004102 | Grampian NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | June 2021 |
| 202004831 | Fife NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | June 2021 |
| 202005533 | South Lanarkshire Health and Social Care Partnership | Child services and family support | Not upheld, no recommendations | June 2021 |
| 201709143 | Fife NHS Board | Policy / administration | Some upheld, recommendations | May 2021 |