Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201803946 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201803981 | Scottish Government D-G Learning & Justice | Complaints handling | Upheld, no recommendations | May 2021 |
| 201804596 | Edinburgh Health and Social Care Partnership | Aids for the disabled (incl blue badges) Chronically Sick & Disabled Acts 1970/72 | Not upheld, no recommendations | May 2021 |
| 201804958 | University of the Highlands and Islands | Complaints handling | Upheld, recommendations | May 2021 |
| 201807820 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201809520 | Glasgow City Health and Social Care Partnership | Care charges for homecare and residential care | Not upheld, no recommendations | May 2021 |
| 201810148 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201810444 | West Dunbartonshire Council | Complaints handling | Some upheld, recommendations | May 2021 |
| 201900286 | Borders NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201900435 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |