Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201902979 | Lothian NHS Board - Acute Division | Communication / staff attitude / dignity / confidentiality | Upheld, recommendations | May 2021 |
| 201903128 | Ayrshire and Arran NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | May 2021 |
| 201903499 | Dumfries and Galloway NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201903611 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201903628 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | May 2021 |
| 201903759 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201903767 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201904053 | Scottish Government | Policy / administration | Some upheld, recommendations | May 2021 |
| 201904485 | University of Glasgow | Special needs - assessment and provision | Upheld, recommendations | May 2021 |
| 201904677 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |