Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201907894 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201908098 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201908295 | Aberdeen City Council | Improvements and renovation | Some upheld, recommendations | May 2021 |
| 201908351 | Fife NHS Board | Clinical treatment / diagnosis | Some upheld, recommendations | May 2021 |
| 201908608 | Tayside NHS Board | Clinical treatment / diagnosis | Some upheld, no recommendations | May 2021 |
| 201908937 | Highland NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | May 2021 |
| 201909307 | Aberdeen City Council | Secondary School | Not upheld, no recommendations | May 2021 |
| 201909385 | Glasgow City Health and Social Care Partnership | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |
| 201909391 | Scottish Prison Service | Special escorted leave | Upheld, recommendations | May 2021 |
| 201909475 | Scottish Ambulance Service | Clinical treatment / Diagnosis | Not upheld, no recommendations | May 2021 |