Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202408977 | Clear Business Water | Incorrect billing | Upheld, recommendations | December 2025 |
| 202409410 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202410876 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |
| 202500555 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202308080 | Ayrshire and Arran NHS Board | Admission / discharge / transfer procedures | Upheld, recommendations | November 2025 |
| 202401074 | Scottish Prison Service | Access to medical care / treatment | Upheld, recommendations | November 2025 |
| 202401362 | Lothian NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | November 2025 |
| 202404489 | River Clyde Homes | Repairs and maintenance | Upheld, recommendations | November 2025 |
| 202405909 | Social Security Scotland | Handling of application | Upheld, recommendations | November 2025 |
| 202407263 | Aberdeenshire Health and Social Care Partnership | Carer's assessments | Some upheld, recommendations | November 2025 |