Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201802929 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | November 2019 |
| 201803284 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201803480 | Argyll and Bute Council | policy / administration | Not upheld, no recommendations | November 2019 |
| 201803528 | A Dentist in the Highland NHS Board area | policy / administration | Upheld, recommendations | November 2019 |
| 201803661 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201803730 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, no recommendations | November 2019 |
| 201803746 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |
| 201804379 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, no recommendations | November 2019 |
| 201804556 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2019 |
| 201804687 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2019 |