Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202310542 | Tayside NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202311619 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Appointments / Admissions (delay / cancellation / waiting lists) | Upheld, recommendations | August 2025 |
| 202400331 | Forth Valley NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202402836 | Borders NHS Board | Nurses / nursing care | Resolved, no recommendations | August 2025 |
| 202404349 | Highland NHS Board | Nurses / nursing care | Upheld, recommendations | August 2025 |
| 202406679 | Forth Valley NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202408314 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |
| 202408315 | A Medical Practice in the Lanarkshire NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2025 |
| 202409674 | University of St Andrews | Policy / administration | Not upheld, no recommendations | August 2025 |
| 202410121 | Orkney NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | August 2025 |