Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202102718 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Nurses / nursing care | Upheld, recommendations | February 2023 |
| 202103284 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | February 2023 |
| 202104071 | Stirling Council | Communication / staff attitude / confidentiality | Some upheld, recommendations | February 2023 |
| 201909689 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2023 |
| 202001327 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | January 2023 |
| 202003950 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Not upheld, no recommendations | January 2023 |
| 202008183 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | January 2023 |
| 202008412 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Some upheld, recommendations | January 2023 |
| 202008542 | Glasgow City Council | Licensing - taxis | Upheld, recommendations | January 2023 |
| 202101338 | Lothian NHS Board - Acute Division | Clinical treatment / diagnosis | Upheld, recommendations | January 2023 |