Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200055 | Dumfries and Galloway Housing Partnership | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2013 |
| 201200502 | Business Stream | debt recovery / payment fees | Not upheld, no recommendations | May 2013 |
| 201200638 | Business Stream | charging method / calculation | Some upheld, recommendations | May 2013 |
| 201200845 | Office of the Accountant in Bankruptcy | policy/administration | Upheld, recommendations | May 2013 |
| 201200906 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2013 |
| 201200958 | Argyll and Bute Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2013 |
| 201201017 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | May 2013 |
| 201201313 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2013 |
| 201201725 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2013 |
| 201201874 | Business Stream | incorrect billing | No decision reached | May 2013 |