Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201202581 Fife Council handling of application (complaints by applicants) Upheld, no recommendations May 2013
201202678 A Medical Practice in the Forth Valley NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201202680 Hebridean Housing Partnership Ltd complaints handling Not upheld, no recommendations May 2013
201202714 Prospect Community Housing repairs and maintenance No decision reached May 2013
201202879 Business Stream charging method / calculation Not upheld, no recommendations May 2013
201202915 Greater Glasgow and Clyde NHS Board policy/administration Upheld, recommendations May 2013
201203022 South Lanarkshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations May 2013
201203038 North Lanarkshire Council parks, outdoor centres and facilities Some upheld, recommendations May 2013
201203049 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2013
201203099 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations May 2013