Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201762 Forth Valley NHS Board complaints handling Not upheld, no recommendations April 2013
201201777 Strathclyde Partnership for Transport policy/administration Not upheld, no recommendations April 2013
201201778 Angus Council policy/administration Some upheld, recommendations April 2013
201201810 Dumfries and Galloway Council hall letting, indoor facilities, libraries, museums etc Some upheld, no recommendations April 2013
201201868 Tayside NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations April 2013
201201918 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2013
201201920 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations April 2013
201201921 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2013
201201922 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2013
201201957 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations April 2013