Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201233 Lanarkshire NHS Board treatment waiting times Upheld, recommendations March 2013
201201261 Grampian NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013
201201317 The Moray Council handling of application (complaints by opponents) No decision reached March 2013
201201406 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations March 2013
201201424 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, recommendations March 2013
201201438 Business Stream charging method / calculation Not upheld, recommendations March 2013
201201474 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations March 2013
201201552 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations March 2013
201201553 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, recommendations March 2013
201201566 Queen Margaret University policy/administration Some upheld, recommendations March 2013