Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200592 Business Stream Ltd charging method / calculation Not upheld, no recommendations January 2013
201200608 Dumfries and Galloway NHS Board clinical treatment/diagnosis No decision reached January 2013
201200612 Business Stream Ltd charging method / calculation Upheld, recommendations January 2013
201200710 Aberdeen City Council finance - rent Not upheld, no recommendations January 2013
201200718 Scottish Prison Service special escorted leave Upheld, recommendations January 2013
201200876 Business Stream Ltd complaints handling Upheld, recommendations January 2013
201201215 Orkney Islands Council complaints handling (incl social work complaints procedures) Upheld, recommendations January 2013
201201260 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2013
201201288 Hebridean Housing Partnership Ltd neighbour problems Not upheld, no recommendations January 2013
201201320 The Robert Gordon University academic appeal/exam results/degree classification Not upheld, no recommendations January 2013