| 201103232           | 
                                                                                        Tayside NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201103340           | 
                                                                                        Highland NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201103483           | 
                                                                                        Aberdeenshire Council           | 
                                                                                        parking           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201103741           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        claims for damage, injury, loss           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201103765           | 
                                                                                        Greater Glasgow and Clyde NHS Board - Acute Services Division           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201103826           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201104215           | 
                                                                                        Business Stream Ltd           | 
                                                                                        incorrect billing           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201104574           | 
                                                                                        Scottish Prison Service           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201104709           | 
                                                                                        South Lanarkshire Council           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201105083           | 
                                                                                        Scottish Water           | 
                                                                                        damage caused / compensation           | 
                                                                                        Some upheld, action taken by body to remedy, no recommendations           | 
                                                                                        December 2012           |