| 201105187           | 
                                                                                        A Dentist in the Lothian NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201105283           | 
                                                                                        Business Stream Ltd           | 
                                                                                        charging method / calculation           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201105489           | 
                                                                                        University of Aberdeen           | 
                                                                                        policy/administration           | 
                                                                                        Some upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200034           | 
                                                                                        Fife Council           | 
                                                                                        primary school           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200120           | 
                                                                                        Scottish Water           | 
                                                                                        complaints handling           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200139           | 
                                                                                        Stirling Council           | 
                                                                                        complaints handling           | 
                                                                                        Some upheld, action taken by body to remedy, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200145           | 
                                                                                        Borders NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200160           | 
                                                                                        Forth Valley NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200240           | 
                                                                                        A Medical Practice in the Ayrshire and Arran NHS Board area           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201200259           | 
                                                                                        Highland NHS Board           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Some upheld, recommendations           | 
                                                                                        December 2012           |