Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102836 University of Edinburgh teaching and supervision Not upheld, no recommendations December 2012
201102992 A Medical Practice in the Grampian NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2012
201103201 South Lanarkshire Council neighbour disputes and antisocial behaviour Some upheld, recommendations December 2012
201103232 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations December 2012
201103340 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2012
201103483 Aberdeenshire Council parking Not upheld, no recommendations December 2012
201103741 South Lanarkshire Council claims for damage, injury, loss Not upheld, no recommendations December 2012
201103765 Greater Glasgow and Clyde NHS Board - Acute Services Division communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2012
201103826 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201104215 Business Stream Ltd incorrect billing Upheld, recommendations December 2012