| 201201979           | 
                                                                                        Scottish Water           | 
                                                                                        sewer flooding - external           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202123           | 
                                                                                        Dumfries and Galloway Housing Partnership           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202186           | 
                                                                                        Argyll Community Housing Association           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202196           | 
                                                                                        Lanarkshire NHS Board           | 
                                                                                        policy/administration           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202302           | 
                                                                                        Scottish Prison Service           | 
                                                                                        behaviour related programmes (including access to)           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202477           | 
                                                                                        Scottish Prison Service           | 
                                                                                        complaints handling           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202478           | 
                                                                                        Scottish Prison Service           | 
                                                                                        food           | 
                                                                                        Upheld, recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202585           | 
                                                                                        A Medical Practice in the Highland NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201202705           | 
                                                                                        A Dentist in the Lanarkshire NHS Board area           | 
                                                                                        clinical treatment / diagnosis           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        December 2012           | 
              
          
                                                                                        | 201004585           | 
                                                                                        Highland NHS Board           | 
                                                                                        communication, staff attitude, dignity, confidentiality           | 
                                                                                        Not upheld, no recommendations           | 
                                                                                        November 2012           |