Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200888 Scottish Water sewer flooding - external Some upheld, recommendations December 2012
201200993 Scottish Prison Service progression Not upheld, no recommendations December 2012
201201092 The City of Edinburgh Council cleansing/public conveniences/streets and stairs Not upheld, no recommendations December 2012
201201336 Dumfries and Galloway Housing Partnership repairs and maintenance of housing stock (incl dampness and infestations) Not upheld, no recommendations December 2012
201201410 Scottish Prison Service policy/administration Not upheld, no recommendations December 2012
201201458 Scottish Prison Service earnings Not upheld, no recommendations December 2012
201201468 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201488 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2012
201201692 Falkirk Council neighbour disputes and anti-social behaviour Not upheld, no recommendations December 2012
201201696 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Not upheld, no recommendations December 2012