Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201201737 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201201751 The City of Edinburgh Council applications, allocations, transfers & exchanges Not upheld, no recommendations December 2012
201201755 Scottish Prison Service personal property Not upheld, no recommendations December 2012
201201979 Scottish Water sewer flooding - external Not upheld, no recommendations December 2012
201202123 Dumfries and Galloway Housing Partnership policy/administration Not upheld, no recommendations December 2012
201202186 Argyll Community Housing Association policy/administration Not upheld, no recommendations December 2012
201202196 Lanarkshire NHS Board policy/administration Not upheld, no recommendations December 2012
201202302 Scottish Prison Service behaviour related programmes (including access to) Not upheld, no recommendations December 2012
201202477 Scottish Prison Service complaints handling Upheld, recommendations December 2012
201202478 Scottish Prison Service food Upheld, recommendations December 2012