Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201202585 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201202705 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2012 |
| 201004585 | Highland NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | November 2012 |
| 201100945 | Midlothian Council | handling of application (complaints by applicants) | Not upheld, no recommendations | November 2012 |
| 201101107 | Fife Council | policy/administration | Some upheld, recommendations | November 2012 |
| 201101410 | Western Isles NHS Board | continuing care | Upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201101552 | A Dentist in the Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201101671 | Scottish Prison Service | policy/administration | Some upheld, recommendations | November 2012 |
| 201102132 | Scottish Water | other | Upheld, recommendations | November 2012 |
| 201102212 | Business Stream Ltd | meter reading | Not upheld, no recommendations | November 2012 |