Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103666 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, action taken by body to remedy, no recommendations November 2012
201103742 Tayside NHS Board complaints handling Not upheld, recommendations November 2012
201103844 Lothian NHS Board - Acute Division policy/administration Some upheld, recommendations November 2012
201103920 Link Housing Association Ltd policy/administration Not upheld, recommendations November 2012
201103935 The Highland Council road authority as developer, road alterations Some upheld, action taken by body to remedy, no recommendations November 2012
201104027 Scottish Prison Service progression Not upheld, action taken by body to remedy, no recommendations November 2012
201104107 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2012
201104122 Scottish Water sewer flooding - internal Upheld, recommendations November 2012
201104403 Business Stream Ltd incorrect billing Not upheld, recommendations November 2012
201104525 East Lothian Council policy/administration Some upheld, action taken by body to remedy, recommendations November 2012