Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201105262 | Business Stream Ltd | incorrect billing | Upheld, recommendations | November 2012 |
| 201105291 | Business Stream Ltd | debt recovery / payment fees | Not upheld, no recommendations | November 2012 |
| 201105490 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | November 2012 |
| 201105517 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200242 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | November 2012 |
| 201200254 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |
| 201200265 | Scottish Water | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200315 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2012 |
| 201200322 | Fife Council | rights of way and public footpaths | Some upheld, action taken by body to remedy, no recommendations | November 2012 |
| 201200357 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2012 |