Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004350 Fife Council policy/administration Not upheld, recommendations October 2012
201100873 Fife Council parking Not upheld, no recommendations October 2012
201100925 Aberdeenshire Council council tax (incl community charge) Some upheld, action taken by body to remedy, recommendations October 2012
201100997 The City of Edinburgh Council complaints handling (incl social work complaints procedures) Some upheld, recommendations October 2012
201101281 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, recommendations October 2012
201101370 Argyll Community Housing Association repairs and maintenance of housing stock (incl dampness and infestations) Some upheld, recommendations October 2012
201101699 Melville Housing Association Ltd repairs and maintenance of housing stock (incl dampness and infestations) Upheld, action taken by body to remedy, recommendations October 2012
201101721 The Highland Council policy/administration Some upheld, recommendations October 2012
201102025 East Renfrewshire Council policy/administration Not upheld, no recommendations October 2012
201102226 A Medical Practice in the Highland NHS Board area clinical treatment; diagnosis Upheld, recommendations October 2012