Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201103775 Wellhouse Housing Association Ltd complaints handling Not upheld, no recommendations October 2012
201103843 Ayrshire and Arran NHS Board clinical treatment; diagnosis Not upheld, no recommendations October 2012
201103955 A Dental Practice in the Ayrshire and Arran NHS Board area complaints handling Upheld, recommendations October 2012
201104029 Fife Council policy/administration Upheld, action taken by body to remedy, recommendations October 2012
201104127 Scottish Water complaints handling Upheld, recommendations October 2012
201104145 Tayside NHS Board nurses / nursing care Some upheld, recommendations October 2012
201104344 Business Stream Ltd charging method / calculation Not upheld, no recommendations October 2012
201104351 Orkney Housing Association Ltd shared ownership Upheld, action taken by body to remedy, no recommendations October 2012
201104353 The Golden Jubilee National Hospital clinical treatment; diagnosis Not upheld, no recommendations October 2012
201104364 Fife NHS Board clinical treatment; diagnosis Not upheld, action taken by body to remedy, no recommendations October 2012