Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200508 | Scottish Water | sewer flooding - external | Not upheld, no recommendations | October 2012 |
| 201200525 | Scottish Water | damage caused / compensation | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200527 | Business Stream Ltd | charging method / calculation | Not upheld, no recommendations | October 2012 |
| 201200619 | A Medical Practice in the Ayrshire and Arran NHS Board area | lists | Upheld, recommendations | October 2012 |
| 201200636 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | October 2012 |
| 201200680 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 |
| 201200711 | Business Stream Ltd | debt recovery / payment fees | Some upheld, action taken by body to remedy, recommendations | October 2012 |
| 201200729 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200770 | Crown Office and Procurator Fiscal Service | complaints handling | Upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201200829 | Scottish Prison Service | complaints handling | Some upheld, action taken by body to remedy, no recommendations | October 2012 |