Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201200831 | Scottish Prison Service | education | Not upheld, no recommendations | October 2012 |
| 201200899 | Glasgow Housing Association Ltd | neighbour problems | Not upheld, no recommendations | October 2012 |
| 201200934 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | October 2012 |
| 201200971 | The City of Edinburgh Council | policy/administration | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201201004 | Scottish Prison Service | progression | Not upheld, no recommendations | October 2012 |
| 201201036 | Atrium Homes | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201083 | Cairn Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | October 2012 |
| 201201252 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2012 |
| 201201411 | Scottish Prison Service | clothing | Not upheld, action taken by body to remedy, no recommendations | October 2012 |
| 201201421 | Scottish Prison Service | regime and operation of prison | Not upheld, no recommendations | October 2012 |