Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201102366 Falkirk Council Repairs and maintenance of housing stock (incl dampness and infestations) No decision reached July 2012
201102400 Highland NHS Board Hygiene, cleanliness and infection control Some upheld, action taken by body to remedy, no recommendations July 2012
201102413 Scottish Water Supply pipe issue Not upheld, no recommendations July 2012
201102485 Highland NHS Board Clinical treatment / Diagnosis No decision reached July 2012
201102567 Scottish Qualifications Authority Policy/administration Some upheld, recommendations July 2012
201102623 Glasgow City Council disabled access Some upheld, action taken by body to remedy, no recommendations July 2012
201102664 Kingdom Housing Association Ltd Complaints handling Not upheld, no recommendations July 2012
201102717 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Not upheld, action taken by body to remedy, no recommendations July 2012
201102732 Forth Valley NHS Board Clinical treatment / Diagnosis Some upheld, recommendations July 2012
201102760 University of Glasgow Academic appeal/exam results/degree classification Not upheld, no recommendations July 2012