| 201104061 | Scottish Prison Service | Access to Medical Care/Treatment | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201104125 | Scottish Prison Service | Personal Property | Not upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201104148 | Business Stream Ltd | Meter reading | Not upheld, recommendations | July 2012 | 
          
                                                                                        | 201104153 | University of the Highlands and Islands | Teaching and supervision | Not upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201104296 | Grampian NHS Board | Communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201104363 | Scottish Prison Service | Policy/Administration | Some upheld, recommendations | July 2012 | 
          
                                                                                        | 201104398 | Scottish Prison Service | Complaints Handling | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201104416 | Scottish Prison Service | Progression | Not upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201104453 | Skills Development Scotland | Policy/administration | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201104524 | Mental Welfare Commission for Scotland | Policy/administration | Some upheld, action taken by body to remedy, no recommendations | July 2012 |