Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104967 Scottish Prison Service Visits Some upheld, recommendations July 2012
201105057 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Upheld, recommendations July 2012
201105087 Renfrewshire Council Policy/administration Not upheld, no recommendations July 2012
201105297 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Not upheld, no recommendations July 2012
201200021 A Medical Practice in the Tayside NHS Board area Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2012
201200045 Greater Glasgow and Clyde NHS Board - Acute Services Division Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2012
201201008 Scottish Prison Service disciplinary charges - orderly room proceedings Some upheld, action taken by body to remedy, no recommendations June 2012
201003190 Fife Council Children in care; taken into care; child abuse; custody of children Not upheld, no recommendations June 2012
201004820 Lanarkshire NHS Board clinical treatment; diagnosis Some upheld, recommendations June 2012
201005181 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis Some upheld, action taken by body to remedy, no recommendations June 2012