| 201203392 | Business Stream | charging method / calculation |  | June 2013 | 
          
                                                                                        | 201203653 | Highlands and Islands Enterprise | policy/administration | Not upheld, no recommendations | June 2013 | 
          
                                                                                        | 201203679 | A Medical Practice in the Highland NHS Board area | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2013 | 
          
                                                                                        | 201203825 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 | 
          
                                                                                        | 201203826 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 | 
          
                                                                                        | 201203839 | Business Stream | policy/administration | Not upheld, no recommendations | June 2013 | 
          
                                                                                        | 201204106 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, no recommendations | June 2013 | 
          
                                                                                        | 201204168 | Western Isles NHS Board | policy/administration | Not upheld, recommendations | June 2013 | 
          
                                                                                        | 201204206 | Horizon Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | June 2013 | 
          
                                                                                        | 201204254 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2013 |