| 201102588 | West Lothian Council | building warrants:  certificates of completion/habitation | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201102605 | Greater Glasgow and Clyde NHS Board | nurses / nursing care | Not upheld, action taken by body to remedy, no recommendations | September 2012 | 
          
                                                                                        | 201102824 | Fyne Homes | terminations | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201102859 | North Lanarkshire Council | complaints handling | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201102909 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201103035 | East Dunbartonshire Council | policy/administration | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201103075 | West Lothian Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201103118 | Scottish Prison Service | personal property | Upheld, recommendations | September 2012 | 
          
                                                                                        | 201103179 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis; record-keeping | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201103217 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |