| 201103657 | Fife Council | complaints handling (incl social work complaints procedures) | Not upheld, recommendations | September 2012 | 
          
                                                                                        | 201103664 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201103712 | Business Stream Ltd | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | September 2012 | 
          
                                                                                        | 201103743 | The Highland Council | repairs and maintenance of housing stock (incl dampness and infestations) | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201103773 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201103787 | Rural Stirling Housing Association Ltd | repairs and maintenance of housing stock (incl dampness and infestations) | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201103824 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2012 | 
          
                                                                                        | 201103887 | Forth Valley NHS Board | policy/administration | Not upheld, action taken by body to remedy, no recommendations | September 2012 | 
          
                                                                                        | 201103924 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2012 | 
          
                                                                                        | 201103954 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | September 2012 |