Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202308194 | Fife NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202401075 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | December 2025 |
| 202402634 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, no recommendations | December 2025 |
| 202402698 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202402736 | Fife NHS Board | Communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2025 |
| 202404672 | Govanhill Housing Association Ltd | Repairs and maintenance | Upheld, recommendations | December 2025 |
| 202405058 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202405136 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | December 2025 |
| 202407128 | Edinburgh Health and Social Care Partnership | Clinical treatment / Diagnosis | Resolved, no recommendations | December 2025 |
| 202407333 | North Glasgow Housing Association Ltd | Neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2025 |