| 201704141 | West Lothian Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | March 2019 | 
          
                                                                                        | 201704511 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 | 
          
                                                                                        | 201704607 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2019 | 
          
                                                                                        | 201704783 | Clear Business Water | policy / administration | Upheld, recommendations | March 2019 | 
          
                                                                                        | 201704861 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | March 2019 | 
          
                                                                                        | 201706511 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 | 
          
                                                                                        | 201706659 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2019 | 
          
                                                                                        | 201706915 | Sanctuary (Scotland) Housing Association Ltd | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2019 | 
          
                                                                                        | 201706928 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 | 
          
                                                                                        | 201707366 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | March 2019 |