| 201803561 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 | 
          
                                                                                        | 201803753 | Clear Business Water | incorrect billing | Some upheld, no recommendations | February 2019 | 
          
                                                                                        | 201804021 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | February 2019 | 
          
                                                                                        | 201804213 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | February 2019 | 
          
                                                                                        | 201804224 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 | 
          
                                                                                        | 201804347 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 | 
          
                                                                                        | 201804495 | Fife Council | repairs and maintenance | Not upheld, no recommendations | February 2019 | 
          
                                                                                        | 201805241 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | February 2019 | 
          
                                                                                        | 201602161 | Scottish Prison Service | complaints handling | Upheld, recommendations | January 2019 | 
          
                                                                                        | 201608807 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |