Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201606954 | Borders NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201606971 | Shetland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | January 2018 |
| 201607046 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201607114 | University of Strathclyde | complaints handling | Not upheld, no recommendations | January 2018 |
| 201607162 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | January 2018 |
| 201607207 | East Renfrewshire Council | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201607591 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608053 | Melville Housing Association Ltd | applications, allocations, transfers & exchanges | Not upheld, no recommendations | January 2018 |
| 201608106 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608179 | Business Stream | charging method / calculation | Not upheld, recommendations | January 2018 |