Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608264 | Irvine Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | January 2018 |
| 201608296 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | January 2018 |
| 201608467 | North Ayrshire Council | council tax | Some upheld, recommendations | January 2018 |
| 201608503 | Scottish Prison Service | progression | Not upheld, no recommendations | January 2018 |
| 201608630 | University of Strathclyde | policy/administration | Not upheld, no recommendations | January 2018 |
| 201608736 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2018 |
| 201608813 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2018 |
| 201608864 | Glasgow City Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2018 |
| 201608934 | The Moray Council | complaints handling (inc social work complaints procedures) | Upheld, recommendations | January 2018 |
| 201609335 | Fife Council | unauthorised developments: enforcement action/stop and discontinuation notices | Not upheld, no recommendations | January 2018 |