New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Complaint checker

Public service

Is your complaint about a Scottish public service?
We look at complaints about most organisations providing public services in Scotland. These include Councils, NHS, Housing Associations, Colleges & Universities, Prisons, Water Providers, the Scottish Government and many other Scottish public organisations.