We aim to be accessible to all, and will make reasonable adjustments to assist you wherever possible, if you tell us what you need us to do. You can read more information here about how we may be able to help you access our service.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
How can you help me access your service?
Updated: April 18, 2018