The complainants, Mr and Mrs E, felt they had been removed from their GPs' list with insufficient justification after Mr E had complained to the practice manager about the treatment Mrs E had received from the reception staff.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report S.28-03-04
Updated: December 11, 2018