The account of the complaint provided by Mrs G was that in February 2001 her son was put on the waiting list for orthodontic treatment. Mrs G subsequently learned that the waiting time for this treatment is approximately three and a half years. Mrs G complained about the waiting time; she asked for an explanation or remedy for the situation. The Chief Executive of the Trust replied apologising for the lengthy waiting time and acknowledged that this was unsatisfactory. Mrs G sought an independent review of her complaint. The Convener refused her request on the ground that this was primarily a resource issue for which a reasonable explanation had been given.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report S.106-01-02
Updated: December 11, 2018