Complaint about Lothian NHS Board - complaint was from a man (referred to in this report as Mr C) who complained that the treatment and care his 81 year-old mother (Mrs C) received in the Edinburgh Royal Infirmary (ERI) in November and December 2003 was inadequate and contributed to her death on 26 December 2003.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200401824
Updated: December 11, 2018