Scottish Ambulance Service Health Board - complaint was from a man (referred to in this report as Mr C) who complained that, while his wife (Mrs C) was being placed in an ambulance, the crew (Crew 1) dropped her and that she suffered a type of seizure from which she never recovered and died a short time later. Mr C also complained that, apart from calling for a paramedic crew (Crew 2), Crew 1 did nothing to assist his wife.
Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Investigation Report 200401855
Updated: December 11, 2018