Investigation Report 200501960

Shettleston Housing Association - complaint was from a woman (referred to in this report as Mrs C) about Shettleston Housing Association (the Housing Association). It concerned the way in which they dealt with her representations about the windows in her flat. She said that although she had been raising concerns about the condition of the windows since 2001, no effective remedial action was taken until the Housing Association eventually replaced them as part of a scheme replacement programme in 2005. She complained that the compensation offer ultimately made by the Housing Association was inadequate.