Office closure 

We will be closed on Monday 5 May 2025 for the public holiday.  You can still submit complaints via our online form but we will not respond until we reopen.

New Customer Service Standards

We have updated our Customer Service Standards and are looking for feedback from customers. Please fill out our survey here by 12 May 2025: https://forms.office.com/e/ZDpjibqe8r 

Investigation Report 200501821

  • Report no:
    200501821
  • Date:
    December 2006
  • Body:
    Argyll and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant considered that his father's death in February 2005, aged 69, was hastened by his care and treatment by a GP Practice that month, for example, that they did not treat his illness appropriately and treated him less well because of prejudice about his alcohol history.  The GPs had said his father had gastritis, but, less than a fortnight later, he was dead from multi-organ failure, heart attack, pancreatitis and alcoholic liver disease.

Specific complaint and conclusion

The complaint which has been investigated is that the Practice's care and treatment on 17 and 18 February 2005 were inadequate (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018